1.) Information on the right of withdrawal
2.) Cancellation policy
3.) Exceptions to the right of withdrawal
4.) Sample withdrawal form

The right of withdrawal is only available to consumers.

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (1C1Y GmbH, Schlossstrasse 18, 74638 Waldenburg, Germany, E-Mail support@1c1y.de, Telefon +49 174 6472295) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

The right of withdrawal does not apply to contracts concerning

• goods which have been unsealed after delivery by you and which cannot be returned for reasons of hygiene or health protection;
• goods which have been unsealed after delivery by you and which cannot be returned for reasons of hygiene or health protection; 

 

Complete and return this form if you wish to withdraw from the contract

To:

 

1C1Y GmbH

Schlossstrasse 18

74638 Waldenburg

Germany

E-Mail studio@1c1y.de

 

I/We(*) hereby withdraw the contract concluded by me/us(*) for the

purchase of the following goods(*)/the provision of the following

service(*):

 

…………………………………………………………………………………………….

 

…………………………………………………………………………………………….

 

Ordered on(*)/Received on(*) …………………………………………..

 

Name of consumer(s) …………………………………………………………

 

Address of consumer(s) ……………………………………………………..

 

……………………………………………………………………………………………..

 

 

Date …………………

 

………………………………………………………………………………………………

Signature of consumer(s) (only in case of paper communication)

 

(*) Delete as applicable